Effective Date: October 22, 2026
At Olvera Labs, we want you to feel confident in every purchase. If there is a problem with your order or a product does not arrive as expected, we’re here to help.
This Refund and Returns Policy applies to purchases made through olveraslabs.com, operated by Olvera’s Car Care LLC.
1. Return Eligibility
You may request a return within 30 days of delivery, subject to the conditions below.
To qualify for a return:
- The product must be unused and unopened.
- The product must be in its original packaging, with all included accessories and components.
- You must provide proof of purchase, such as your order confirmation or receipt.
- You must contact us and receive return instructions before sending an item back.
Products that have been opened, used, or are otherwise unsuitable for resale may not qualify for a change-of-mind return.
These conditions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied products.
2. Products That Cannot Be Returned
For hygiene, product integrity, and safety reasons, we generally cannot accept returns of products that have been opened or used, unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
Items marked as final sale or otherwise identified as non-returnable are not eligible for change-of-mind returns, except where required by law.
3. Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the product, packaging, and any visible damage, where applicable.
We will review the issue and work with you on an appropriate resolution, which may include a replacement, refund, or another remedy available under applicable law.
Please do not discard or return the item until we provide instructions, unless applicable law requires otherwise.
4. How to Request a Return
To request a return, email us at david@olveraslabs.com with the subject line Return Request.
Include your order number, the product you wish to return, and the reason for the return.
Our team will review your request and, if approved, provide instructions for returning the product.
Please do not send items to an address obtained from an old shipping label or other source without first receiving return instructions from us.
5. Return Shipping Costs
For approved change-of-mind returns, the customer is responsible for return shipping costs unless we state otherwise.
If an item arrives damaged, defective, or incorrect, please contact us before arranging return shipping. We will explain the next steps and any shipping arrangements that apply.
Original shipping charges may not be refundable for change-of-mind returns, except where required by law or where we determine otherwise.
6. Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method whenever possible. The time it takes for the funds to appear in your account may depend on your bank or payment provider.
Any applicable refund will be processed in accordance with relevant legal requirements.
Original shipping charges, discounts, promotional offers, and other order adjustments will be handled according to the terms of the purchase and applicable law.
7. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, we may offer a replacement or another appropriate resolution.
For a change of mind or a request for a different product, please contact us first. Exchanges are subject to product availability and approval.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has been processed for fulfillment or shipped. If the order has already shipped, you may need to follow the return process outlined in this policy.
Any cancellation or refund will be handled in accordance with applicable law.
9. Promotions and Discounted Orders
Products purchased using promotional codes, discounts, or special offers are subject to this policy unless different terms were clearly provided at the time of purchase.
Any refund for a discounted order will generally reflect the amount actually paid for the returned product, subject to applicable law and the terms of the promotion.
10. Contact Us
For questions about returns, refunds, or replacements, contact:
Olvera’s Car Care LLC
Operating as Olvera Labs
Website: https://olveraslabs.com
Email: david@olveraslabs.com
Please include your order number in your message so we can assist you more efficiently.
11. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Updates will be posted on this page with a revised effective date. Changes will not override rights that apply to an existing purchase under applicable law.