Privacy Policy

Olvera Labs
Operated by Olvera’s Car Care LLC
Effective Date: October 22, 2026

Website: https://olveraslabs.com
Privacy Contact: david@olveralabs.com

Introduction

Olvera’s Car Care LLC, operating under the Olvera Labs brand (“Olvera Labs,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit olveraslabs.com, create a customer account, purchase products, contact us, subscribe to marketing communications, or otherwise interact with our website and services.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is required by applicable law, we will obtain it separately.

1. Information We Collect

We may collect personal and non-personal information necessary to operate our online store, process transactions, communicate with customers, and provide our products and services.

1.1 Personal Information

Depending on how you interact with us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address and shipping address
  • Customer account information, including username and account preferences
  • Order details, including products purchased, quantities, order history, and transaction status
  • Payment and billing information
  • Shipping, delivery, return, and refund information
  • Information you provide when contacting customer support, submitting a form, or requesting assistance
  • Marketing preferences and communication consent records
  • Other information you voluntarily provide to us

Payments may be processed through third-party payment providers, including Square. We generally do not store complete payment card information on our own systems.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and links clicked
  • Date and time of visits
  • Referring website or traffic source
  • Shopping activity and interactions with website features
  • Cookies, advertising identifiers, and similar technologies

We use this information to operate, maintain, secure, analyze, and improve our website and services.

1.3 Information from Third Parties

We may receive information from service providers and other third parties that support our business, including payment processors, shipping providers, website platforms, analytics providers, advertising platforms, and customer relationship management and communication providers.

For example, we may receive payment confirmations from Square, shipping updates from delivery providers, and website performance or advertising data from analytics and advertising platforms.

We use information received from these providers for legitimate business purposes and in accordance with applicable agreements and laws.

2. How We Use Your Information

We may use the information we collect to:

  • Process purchases, payments, refunds, and returns
  • Fulfill orders and arrange product shipping and delivery
  • Create and manage customer accounts
  • Send order confirmations, receipts, shipping updates, and delivery notifications
  • Respond to customer inquiries and provide customer support
  • Manage customer records and transaction history
  • Send abandoned-cart reminders where permitted by law and applicable consent requirements
  • Send promotional emails, text messages, special offers, discounts, and product updates where permitted by law and consistent with your consent and preferences
  • Manage customer relationships and marketing workflows
  • Analyze website traffic, shopping activity, and advertising performance
  • Improve our website, products, services, and customer experience
  • Detect, prevent, and address fraud, security issues, or unauthorized activity
  • Comply with legal, accounting, and regulatory obligations
  • Enforce our agreements and protect our rights

2.1 SMS and Text Message Communications

If you provide your mobile phone number and separately consent where required, we may use SMS to communicate with you regarding:

  • Order confirmations and updates
  • Shipping and delivery notifications
  • Customer support
  • Account-related notifications
  • Abandoned-cart reminders where applicable and permitted
  • Promotional offers, discounts, and product announcements when you have provided the appropriate marketing consent

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message. For assistance, reply HELP or contact us using the information provided below, where these options are supported by the messaging service.

SMS consent is not a condition of purchasing products from us.

Marketing SMS consent is separate from consent for transactional or service-related communications. Where required by law, promotional text messages will be sent only to individuals who have separately provided the appropriate marketing consent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing information with subcontractors that support our messaging services, such as customer service providers and SMS delivery providers, is permitted where necessary to provide those services.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or exchange SMS opt-in information or consent.

SMS consent and opt-in information are used to provide the communications for which the customer provided consent and to operate and support our messaging services.

3. How We Share Information

We may share information in limited circumstances necessary to operate our business, provide our products and services, and meet legal obligations.

3.1 Service Providers

We may share relevant information with service providers that perform services on our behalf, including:

  • WordPress and WooCommerce: To operate the website, customer accounts, shopping cart, checkout, and order management.
  • Square: To process payments and related transactions.
  • GoHighLevel: To support customer relationship management, customer communications, marketing workflows, and related business operations.
  • Google: To provide analytics, advertising measurement, and conversion tracking where configured.
  • Meta: To support advertising measurement and related marketing activities where configured.
  • Shipping and fulfillment providers: To deliver purchases and provide shipping updates.
  • Website hosting, security, email, and technical providers: To maintain, secure, and support our website and communications.
  • Other business service providers: To support customer service, fraud prevention, and day-to-day operations.

These providers may access information only as reasonably necessary to perform services for us, subject to applicable agreements and laws.

3.2 Advertising and Analytics

If analytics and advertising technologies are enabled, certain information about your website activity may be shared with platforms such as Google and Meta to measure advertising performance, understand customer interactions, or support targeted advertising.

We do not sell personal information for money. However, certain disclosures to advertising platforms may be considered “sharing,” “selling,” or targeted advertising under specific privacy laws, even when no money is exchanged directly for the information.

Where applicable, you may have the right to opt out of these activities, as described in Section 10.

We may disclose information when reasonably necessary to:

  • Comply with applicable laws, regulations, legal processes, or government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of customers or others
  • Investigate fraud, security incidents, or unauthorized activity
  • Enforce our agreements and policies

We may share information with third parties when you specifically authorize us to do so or when otherwise permitted by applicable law.

4. Payment Processing

Payments on our website may be processed through third-party payment providers, including Square.

Your payment information may be subject to the applicable privacy policies and terms of those payment providers.

We do not intentionally store complete payment card numbers or card security codes on our own systems. Payment providers may process payment details in accordance with their own security practices and applicable legal requirements.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

  • Operate website features and checkout functionality
  • Maintain customer sessions and remember preferences
  • Understand website usage and visitor behavior
  • Improve website performance
  • Analyze shopping activity and customer interactions
  • Measure advertising conversions
  • Support marketing and advertising activities where applicable

These technologies may include Google Analytics or Google Site Kit integrations, Meta Pixel, and Google Ads conversion tracking, depending on the website’s configuration.

You may be able to control cookies through your browser settings and any cookie preference controls available on our website. Disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.

Some advertising and analytics activities may involve the disclosure of information to third parties. Where applicable, you may have the right to opt out of certain targeted advertising or related data-sharing activities.

6. Cloudflare Turnstile

This section applies only if Cloudflare Turnstile is enabled on the Olvera Labs website.

We may use Cloudflare Turnstile on certain forms and areas of our website to help protect against spam, bots, fraud, and other automated or malicious activity.

Turnstile may process certain technical signals associated with your visit, which may include your IP address, browser and device information, User-Agent information, TLS-related information, the Turnstile site key, and information about the website where Turnstile is being used.

These signals help determine whether a website visitor is a legitimate user or an automated or malicious request.

Cloudflare may process information to provide Turnstile’s security and bot-detection services and may process certain signals as an independent data controller to improve the effectiveness and security of its services.

For more information, please review:

7. Third-Party Websites and Services

Our website may contain links or integrations to third-party websites and services, including payment processors, shipping providers, social media platforms, and other service providers.

We are not responsible for the privacy practices of third-party websites or services that we do not operate. We encourage you to review their privacy policies before providing information to them.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Process and fulfill orders
  • Maintain customer accounts and transaction records
  • Process and document payments, returns, and refunds
  • Provide customer support
  • Manage marketing preferences and consent records
  • Resolve disputes
  • Comply with legal, accounting, and regulatory requirements
  • Enforce our agreements
  • Protect our business and customers

Retention periods depend on the type of information, the purpose for which it was collected, applicable legal requirements, and legitimate business needs.

When information is no longer reasonably necessary for these purposes, we may delete or securely dispose of it, subject to applicable legal requirements and permitted retention exceptions.

10. Your Privacy Choices and Rights

Depending on your state of residence and applicable privacy laws, you may have rights regarding your personal information, which may include the right to:

  • Request access to personal information we maintain about you
  • Request information about how we collect, use, and disclose personal information
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Request a portable copy of certain personal information
  • Withdraw consent for certain processing activities
  • Opt out of promotional email and SMS communications
  • Opt out of certain targeted advertising, sale, or sharing of personal information where applicable
  • Appeal certain decisions regarding privacy requests where required by law

These rights may be subject to identity verification, legal requirements, exemptions, and other limitations.

How to Submit a Privacy Request

To make a privacy-related request, contact us:

Email: david@olveraslabs.com
Subject: Privacy Request

Please describe your request and provide enough information for us to understand and process it. We may need to verify your identity before completing certain requests.

If we deny a request, we will explain the reason and any available appeal process where required by law.

California Privacy Rights

California residents may have additional privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, if Olvera’s Car Care LLC is subject to those laws.

Depending on applicability, these rights may include rights relating to access, correction, deletion, data portability, and opting out of the sale or sharing of personal information for cross-context behavioral advertising.

California residents may also have the right to limit certain uses and disclosures of sensitive personal information where applicable and to be free from unlawful discrimination for exercising their privacy rights.

To exercise applicable privacy rights, contact david@olveraslabs.com with the subject line California Privacy Request.

Where required, we will provide additional disclosures, honor applicable opt-out preference signals, and make available the required privacy choices and request methods.

Other US State Privacy Rights

Residents of other US states may have additional rights under applicable state privacy laws. Where those laws apply, we will provide the rights, disclosures, and procedures required by law.

11. Marketing Communications

If you separately provide the appropriate consent, we may contact you regarding special offers, discounts, promotions, new products, abandoned carts, or other marketing information.

Email Marketing

You may unsubscribe from promotional emails using the unsubscribe link included in the message.

Even after opting out of marketing emails, you may still receive transactional or service-related emails necessary to fulfill your order or manage your account, such as receipts, order confirmations, and shipping notifications, where permitted by law.

SMS Marketing

You may opt out of marketing text messages by replying STOP, where supported. For assistance, reply HELP or contact us using the details in Section 15.

Marketing consent is separate from consent for non-marketing or service-related communications.

12. Children’s Privacy

Our website and products are intended for a general audience and are not directed toward children under 13. We do not knowingly collect personal information online from children under 13 without legally required parental consent.

If we learn that we have collected personal information from a child inappropriately, we will take reasonable steps to review the matter and delete the information where appropriate.

Where applicable law requires additional age-related protections, we will follow those requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, products, website features, service providers, technology, or legal requirements.

When we make changes, we will update the Effective Date at the top of this page. The updated Privacy Policy will be posted on our website.

If a change requires additional notice or consent under applicable law, we will provide it as required.

We encourage you to review this page periodically to stay informed about our privacy practices.

14. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or how we handle your information, please contact us:

Olvera’s Car Care LLC
Operating as Olvera Labs
Website: https://olveraslabs.com
Email: david@olveraslabs.com

Please include “Privacy Policy” or “Privacy Request” in the subject line so that we can direct your inquiry appropriately.

Thank you for trusting Olvera Labs.

Olvera Labs — Professional Car Care.